Introduction

1.1. Ruxyo is a well-established marketplace that operates through the website www.Ruxyo.com ("Site"). As a trusted platform, Ruxyo provides users with a convenient way to purchase in-game currencies for a wide range of games and servers. We serve as the primary seller, ensuring the secure and timely delivery of the purchased in-game currencies. It's important to note that Ruxyo does not facilitate peer-to-peer transactions or allow users to list their orders. Instead, buyers initiate the purchase process, and our dedicated marketplace agents promptly deliver the in-game currencies to the buyer's account within 24 hours. By using the Site, you acknowledge that Ruxyo functions as a reliable marketplace where users can safely acquire in-game currencies, with Ruxyo assuming full responsibility for the delivery process.

1.2. These Terms and Conditions ("Agreement" or "Terms"), in conjunction with the Privacy Policy and any other policies and guidelines published on the Ruxyo website, govern your access to and use of the Services provided by Ruxyo. This Agreement constitutes a legally binding contract between you, the User of our Services, and SKINS ONLY LTD, Company Number 15101013 , 20 Wenlock Road, London, England, N1 7GU, responsible for owning and operating Ruxyo. By accessing and utilizing our Services, you explicitly agree to abide by all the terms and conditions set forth in this Agreement, as well as any other applicable policies and guidelines.

1.3. Kindly be aware that this Agreement includes clauses that outline the resolution of claims between you and Ruxyo (refer to the sections regarding Disclaimer of Warranties, Limitation of Liability, and Legal Disputes below).

1.4. Agreement Acceptance. By accessing or using the Ruxyo platform, you acknowledge and accept the terms and conditions outlined in this Agreement as a User. Your utilization of the platform, including any future upgrades, modifications, additions, or changes to it, signifies your binding agreement to these terms and conditions. If you do not agree to all the provisions of this Agreement, please refrain from using the platform. It is important to note that you may not access or accept this Agreement if (a) you are not of legal age or lack the necessary consents and approvals, including parental or guardian consent if required, to enter into a legally binding contract, or (b) the laws of your jurisdiction prohibit you from using the platform. Ruxyo reserves the right to verify the age and nationality of the account owner. As part of the verification process, Ruxyo may request additional identification information, such as a valid driver's license or other government-issued identification. This Agreement applies to all users of the Services, including vendors, customers, merchants, and contributors of content, information, and other materials or services. We recommend that you save or create a local copy of this Agreement for your own reference before proceeding.

1.5. Modifications. Ruxyo retains the right to modify this Agreement and/or platform policies at any time, with or without prior notice, by publishing the amended and revised Agreement or policy on the platform. The amended and revised Agreement and/or policy will take effect immediately upon publication. By publishing the amended and revised Agreement or policy, Ruxyo informs users of any alterations or updates. Your continued use of the platform following the publication of amended terms indicates your acceptance of the changes.

1.6. User Responsibilities. When utilizing the Ruxyo platform and Services, you are obligated to adhere to the following guidelines:

1. You must provide accurate and current information during the registration process and ensure the confidentiality of your account credentials.
2. You must not participate in any fraudulent, deceptive, or misleading activities on the platform, including the provision of false information, engaging in unauthorized transactions, or impersonating another individual or entity.
3. You must not utilize any automated methods, such as bots or scripts, to access or interact with the platform unless explicitly authorized by Ruxyo.
4. You must not infringe upon the intellectual property rights of Ruxyo or any third party, including but not limited to copyrights, trademarks, or patents.
5. You must not engage in any unlawful activities or violate any applicable laws, regulations, or guidelines.
6. You must not disrupt or interfere with the functionality of the platform, including the introduction of viruses, malicious code, or other harmful components.
7. You must not attempt to gain unauthorized access to Ruxyo accounts, systems, or networks, or those of other users.
8. You must not engage in any activities that could harm, impair, or jeopardize the reputation, operation, or security of Ruxyo or its Services.

1.7. Adherence to Applicable Laws. By utilizing the Ruxyo platform, you acknowledge and agree to comply with all relevant laws, regulations, and guidelines of your jurisdiction, including any applicable international laws. It is your sole responsibility to ensure that your usage of the Services is in accordance with the law and does not infringe upon the rights of any third parties.

1.8. Termination of Services. Ruxyo reserves the right to suspend or terminate your access to the Site and Services at any time and for any reason, without prior notice. Reasons for termination may include but are not limited to violation of these Terms, fraudulent activities, or engagement in activities that may harm the reputation or operation of Ruxyo. In the event of termination, you will no longer have access to your account or any associated data or information.

1.9. Intellectual Property. The Ruxyo platform, including its design, trademarks, logos, and other intellectual property, is owned by SKINS ONLY LTD and is protected by applicable intellectual property laws.

You agree not to use, reproduce, distribute, or modify any of the Ruxyo intellectual property without prior written consent from SKINS ONLY LTD.

1.10. Contact Information. If you have any questions, concerns, or inquiries regarding these Terms or the Ruxyo platform, you can reach us at:

Company: SKINS ONLY LTD

Address: 20 Wenlock Road, London, England, N1 7GU

Email: [email protected]

Definitions

2.1. "Ruxyo Content" – refers to all information, text, images, graphics, videos, audio clips, directories, files, databases, or offers available on or through the Ruxyo platform.

2.2. "Verified User" – denotes an individual who has successfully gone through the registration process on the Ruxyo platform, providing the necessary information and creating an account. Upon completion, each Verified User will receive a distinct user alias ("Username") and a password ("Password") to ensure secure access to their account.

2.3. "External Content" – encompasses any content presented on the Ruxyo platform that is supplied or published by third parties. This includes, but is not limited to, product listings, advertisements, reviews, or comments.

2.4. "Rights of Third Parties" – encompasses third-party copyrights, trademarks, trade secrets, patents, and any other personal or proprietary rights that may be associated with the material or information displayed on the Ruxyo platform. These rights include rights of privacy and publicity.

2.5. "Transaction Risks" – refers to the risks associated with using the Ruxyo platform or engaging in transactions through the platform. These risks include, but are not limited to:

1. Misrepresentation of products or services, fraudulent activities, unsatisfactory quality, non-compliance with specifications, defective or dangerous products, unlawful products, delays or defaults in delivery or payment, miscalculations of costs, breach of warranty, or breach of contract.
2. Risks that the purchase, sale, or use of products or services listed on the Ruxyo platform may infringe upon the rights of third parties, resulting in potential claims or legal disputes.
3. Risks that users may incur costs related to the defense or settlement of claims arising from the use of products or services obtained through the Ruxyo platform.

2.6. "User" – refers to any individual or legal entity that accesses or utilizes the Ruxyo platform, including Registered Users and other visitors, irrespective of their completion of the registration process.

Use of the Site

3.1. General Use. Users may utilize the Ruxyo site exclusively for their personal or internal purposes. Each User agrees not to duplicate, reproduce, or download any Ruxyo Content with the intention of reselling or redistributing the content, engaging in mass mailing, operating a business that competes with Ruxyo, or otherwise commercially exploiting the Ruxyo Content. Any systematic retrieval of Ruxyo Content from the site to create or compile a collection, database, or directory, whether through automated or manual processes, without prior written permission from Ruxyo, is strictly prohibited. Moreover, the use of Ruxyo Content for any purpose not expressly permitted in this Agreement is prohibited.

3.2. Communication Systems. Any messages or information transmitted by a User through the communication systems provided by Ruxyo, including emails, faxes, letters, or instant messages, must not contain any content that violates the provisions outlined in Section 5.4.

3.3. System Integrity. Users are prohibited from engaging in any activities that undermine the integrity of the computer systems or networks utilized by Ruxyo or other Users. Unauthorized attempts to access such systems or networks are strictly prohibited.

3.4. Privacy Policy. We strongly advise you to carefully review the Privacy Policy of Ruxyo, which governs the protection and usage of User information. By accessing and using the site, you acknowledge and accept the Privacy Policy, including any updates or amendments. Ruxyo reserves the right to modify the Privacy Policy at any time and will provide the updated version on the site. Your continued use of the site indicates your acceptance of the current Privacy Policy.

3.5. Respect for Third Party Rights. As a condition of using the site, you agree not to infringe upon the intellectual property rights of third parties. Ruxyo may terminate the accounts of Users who repeatedly violate the rights of others. Additionally, Ruxyo reserves the right to terminate any User's account if their conduct is deemed harmful to the interests of the site, Ruxyo, its employees, directors, affiliates, or other Users, or for any other reason at Ruxyo's sole discretion, with or without cause.

3.6. User Covenants, Representations, and Warranties. By utilizing the Ruxyo site, you covenant, represent, and warrant that:

• You possess the requisite experience and knowledge to engage with digital items, including a comprehensive understanding of their framework, merits, risks, and any associated limitations. You acknowledge full responsibility for any assessments made based on your knowledge.
• If you are acting on behalf of a corporation, government organization, or legal entity, you have the authority to bind them to these Terms.
• You will refrain from using the site for any unlawful activities and are not involved in any illegal conduct.
• You have complete control over your credentials (such as email address, password, or other relevant information) and are not acting on behalf of any third party.

3.7. Authorization Limitations. No individual, employee, agent, or entity associated with any game publisher or developer, including but not limited to Blizzard Entertainment, Battle.net, Sony Online Entertainment Inc., Sony Computer Entertainment America Inc., NCSoft Corporation, Turbine, Ubisoft, Codemasters, Electronic Arts, CCP Games, Atari, Webzen, Acclaim, Mythic Entertainment, Inc., Lucasfilm Entertainment Company Ltd., and Square Enix CO., LTD., is permitted to access or utilize the Ruxyo site or its services.

Registered Users

4.1. Privacy. By becoming a Registered User, you acknowledge and agree to be bound by our Privacy Policy. You also consent to the inclusion of your personal data in our database and authorize Ruxyo to share such information with other Users in accordance with the purposes stated in this Agreement.

4.2. Notwithstanding the provisions in Section 4.1 above, Ruxyo reserves the right to refuse registration and deny the issuance of an Account, User Name, and Password to any User, for any reason or no reason at all.

4.3. By creating an Account, you further consent to receive electronic communications from Ruxyo, such as emails. These communications may include notifications regarding your Account, such as password changes and other transactional information, and are considered part of your relationship with us. You agree that any notices, agreements, disclosures, or other communications we provide to you electronically satisfy all legal communication requirements, including the need for written form. It is advisable to keep copies of electronic communications by printing or saving them. Additionally, we may send you promotional emails containing newsletters, special offers, surveys, and other relevant news and information. You may opt out of receiving these promotional emails at any time by following the unsubscribe instructions provided.

4.4. Ruxyo reserves the right to suspend or terminate a Registered User's Account at any time if:

• Ruxyo determines, in its sole and absolute discretion, that the Registered User has breached any provisions of this Agreement.
• Ruxyo has reasonable grounds to suspect that the information provided by a Registered User is false, inaccurate, outdated, or incomplete.
• Ruxyo believes that a User's conduct is detrimental to the interests of the Site, Ruxyo, its employees, directors, affiliates, or other Users.
• Ruxyo exercises its sole and absolute discretion to do so for any other reason.

4.5. Restriction on Transferability of Account, User Name, and Password. The transfer or sale of an Account, User Name, or Password to a third party by a Registered User is strictly prohibited without obtaining prior written consent from Ruxyo. If a sale, offer, gift, assignment, or transfer in violation of this provision occurs, Ruxyo reserves the right to suspend or terminate the Account of the Registered User or the recipient of the Account.

4.6. Suspension, Termination, and Modification of Accounts and Services. In addition to any other available remedies, we may suspend, terminate, delete, limit, or modify Accounts or access to the Services, hold, delay, or remove hosted content, take legal and technical measures to prevent access to the Services, or take other actions in accordance with these Terms, with or without notice, if we suspect or determine, at our sole discretion, that you have violated any of these Terms, engaged in illegal activities, or used our Services improperly. Such actions may lead to the loss or termination of your Account, information, persona, rankings, benefits, virtual items, in-game purchases, subscriptions, or other losses. We are not responsible for any resulting losses and are under no obligation to provide compensation for discontinued or terminated Services, terminated Accounts, or any losses incurred.

4.7. Termination and Discontinuation of Services. We reserve the right to discontinue, cease support for, or modify our Services or any part thereof, including specific services, products, or games, at any time and for any reason. In the event of such discontinuation, your license to access or use the affected Services will automatically terminate. We also retain the right to terminate any Account that has been inactive for 180 days or more. We are not obligated to provide advance notice of these actions or offer refunds, compensation, or benefits, whether material or non-material, for discontinued or terminated Services, terminated Accounts, or any resulting losses.

4.8. Account Closure. You have the option to close your Account at any time and for any reason. If you choose to exercise this right, please contact our customer support and request the closure of your Account. Please note that closing your Account may result in the loss of access to information previously associated with your Account.

Disclaimer of Warranties; Limitation of Liability

5.1. Site Features and Services "As Is". The features and services available on the Ruxyo website are provided on an "as is" and "as available" basis. Ruxyo explicitly disclaims all warranties, whether expressed or implied, including but not limited to warranties of condition, quality, durability, performance, accuracy, reliability, merchantability, or fitness for a particular purpose. All such warranties, representations, conditions, undertakings, and terms are hereby excluded.

5.2. Validity and Accuracy of Information. Ruxyo makes no representations or warranties regarding the validity, accuracy, correctness, reliability, quality, stability, completeness, or currency of any information provided on or through the Ruxyo website. Ruxyo does not warrant that the manufacture, importation, distribution, offer, display, purchase, sale, and/or use of products or services offered or displayed on the website do not infringe upon any third-party rights. Ruxyo also disclaims any warranties concerning any product or service offered or displayed on the website.

5.3. User Responsibility and Downloaded Material. Users bear full responsibility for any material downloaded or obtained through the Ruxyo website, and they do so at their sole discretion and risk. Each user assumes all liability for any damage to their computer system or loss of data that may result from downloading such material. No advice or information, whether oral or written, obtained from Ruxyo or through the website, shall create any warranty not expressly stated in this agreement.

5.4. Force Majeure. Ruxyo shall not be held liable for any delay, failure, or disruption of content or services delivered through the website resulting directly or indirectly from acts of nature, forces or causes beyond its reasonable control. Such events include, but are not limited to, internet failures, computer or telecommunications equipment failures, electrical power failures, strikes, labor disputes, riots, civil disturbances, shortages of labor or materials, fires, floods, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals, or nonperformance of third parties.

5.5. User Indemnification. Each User agrees to indemnify and hold harmless Ruxyo, its affiliates, directors, officers, and employees, from any and all losses, claims, liabilities (including legal costs on a full indemnity basis) that may arise, directly or indirectly, from:

• The User's use of the Ruxyo website, including the display of their information on the website;
• The User's breach of any terms and conditions of this Agreement;
• The User's breach of any representations and warranties made to Ruxyo;
• Claims asserted by third-party rights claimants or other third parties relating to products offered or displayed on the website.

5.6. Limitation of Liability. Ruxyo, its affiliates, directors, officers, and employees shall not be liable for any special, direct, indirect, punitive, incidental, or consequential damages, or any damages whatsoever (including but not limited to damages for loss of profits or savings, business interruption, loss of information), whether in contract, negligence, tort, strict liability, or otherwise, arising from:

• The use or inability to use the Ruxyo website;
• Any defect in goods, samples, data, information, or services purchased or obtained from a User or third-party service provider through the website;
• Claims or demands that the User's manufacture, importation, distribution, offer, display, purchase, sale, and/or use of products or services offered or displayed on the website may violate or be asserted to violate third-party rights;
• Unauthorized access by third parties to a User's data or private information;
• Statements, conduct, or material posted by Users of the website, including defamatory, offensive, or illicit material;
• Any other matter relating to the Ruxyo website.

5.7. Right to Assume Defense and Control. Ruxyo reserves the right, at its own expense, to assume the exclusive defense and control of any matter that would otherwise be subject to indemnification by you. In such an event, you agree to cooperate with Ruxyo in asserting any available defenses.

5.8. Access Limitations and Changes. Ruxyo reserves the right to limit, deny, or provide different access to the website and its features for different Users, as well as to modify or introduce new features without prior notice. Each User acknowledges that the inability to fully or partially use the website for any reason may have adverse effects on their business. Therefore, each User agrees that Ruxyo, its affiliates, directors, officers, or employees shall not be held liable to the User or any third parties for any inability to use the website (including disruptions, limited access, changes, or termination of any features).

5.9. Third-Party Content. Ruxyo is not the author of Third-Party Content, whether it is contributed by anonymous users or paid content providers. Ruxyo and its affiliates, directors, officers, or employees do not have a sales agency relationship with such third parties solely based on the display of Third-Party Content on the website. The responsibility for any Third-Party Content lies solely with the party that provided the content. Ruxyo and its affiliates, directors, officers, or employees are not responsible for the accuracy, propriety, lawfulness, or truthfulness of any Third-Party Content, and shall not be liable to any User for relying on such content. Additionally, Ruxyo and its affiliates, directors, officers, or employees are not responsible for Users' activities on the website and shall not be liable for any damage suffered by any person as a result of a User's conduct.

5.10. Third-Party Websites. Ruxyo may provide Users with access to content, products, or services offered by third parties through hyperlinks or other forms of linking to their websites. Users acknowledge that Ruxyo has no control over these third-party websites, does not monitor them, and Ruxyo, its affiliates, directors, officers, or employees shall not be responsible or liable to anyone for such websites or any content, products, or services available on them. Users are advised to review the terms and conditions and privacy policies of these third-party websites before using them to understand the terms of their use.

5.11. Limitation of Liability. In the event that Ruxyo is found to have liability, its liability is limited to the greater of the following: a) the amount of the specific transaction in dispute, b) the amount of fees in dispute not exceeding the total fees paid by the User to Ruxyo in the 12 months preceding the action giving rise to the liability, or c) EUR 100.

6.1. Ownership and Intellectual Property Rights. Ruxyo is the sole owner or lawful licensee of all rights to the Site and the Ruxyo Content. The Site and the Ruxyo Content contain trade secrets and intellectual property rights protected by worldwide copyright and other laws. Title, ownership, and intellectual property rights in the Site and the Ruxyo Content shall remain with Ruxyo, its affiliates, or licensors of the Ruxyo Content, as applicable. All rights not expressly granted under this Agreement or by Ruxyo are hereby reserved.

6.2. Trademarks and Service Marks. "Ruxyo" and related icons and logos are registered trademarks or trademarks or service marks of Ruxyo in various jurisdictions and are protected under applicable copyright, trademark, and other proprietary rights laws. The unauthorized copying, modification, use, or publication of these marks is strictly prohibited.

7.1. Account Confidentiality and Security. You are responsible for maintaining the confidentiality and security of your Account and password and accept responsibility for all activities that occur under your Account or password. You must immediately notify Ruxyo in the event that the security of your login or password has been breached or compromised.

7.2. Security of Identification Numbers and Codes. You are also responsible for maintaining adequate security and control of any and all identification numbers and any other codes that you use to access the Account.

7.3. Release of Liability. You agree not to hold Ruxyo liable for any loss arising out of or connected to your failure to properly secure and keep private your Account information, email address, password, and any other identification numbers or codes used in connection with your Account.

7.4. Protection Against Malicious Activities. Ruxyo shall not bear any liability whatsoever for any damage or interruptions caused by computer viruses, spyware, scareware, Trojan horses, worms, or other malware that may affect your Account, computer, or other equipment, or any phishing, spoofing, or other attack.

7.5. Ruxyo does not guarantee the confidentiality or privacy of any communication or information transmitted on the Site or any site linked to the Site. Ruxyo will not be liable for the privacy or security of information, email addresses, registration and identification information, disk space, communications, confidential or proprietary information, or any other content transmitted over networks accessed through the Site or otherwise connected with your use of the Site.

Notice to Users

All notices or demands to or upon a User shall be effective if either delivered personally, sent by courier, certified mail, facsimile, or email to the last known correspondence, fax, or email address provided by the User to Ruxyo, or by posting such notice or demand on an area of the Site that is publicly accessible without charge. Notice to a User shall be deemed to be received by such User if and when:

Ruxyo is able to demonstrate that the communication, whether in physical or electronic form, has been sent to such User, or Immediately upon Ruxyo's posting of such notice on an area of the Site that is publicly accessible without charge.

Miscellaneous

9.1. This Agreement, along with Ruxyo's Privacy Policy and all other policies posted on the Site, constitute the complete agreement between you, the User, and Ruxyo regarding your access to and use of the Site. This Agreement supersedes any prior written or oral agreements concerning the same subject matter.

9.2. Ruxyo and the User acknowledge that they are independent entities and that no agency, partnership, joint venture, employee-employer, or franchiser-franchisee relationship is intended or established by this Agreement.

9.3. If Ruxyo fails to exercise or enforce any right or provision stated in this Agreement, it does not waive that right or provision.

9.4. In the event that any provision of this Agreement is deemed invalid or unenforceable, that specific provision will be removed without affecting the validity and enforceability of the remaining provisions.

9.5. Both parties agree that no third-party beneficiaries are entitled to the benefits or enforcement of this agreement.

9.6. The headings used in this Agreement are for convenience and reference only. They do not limit or define the scope or extent of any section in this Agreement.

10. Notice of Non-Affiliation and Disclaimer

Ruxyo, as a marketplace, operates independently and is not affiliated, associated, authorized, endorsed by, or in any way officially connected with the creators or publishers of the games available on our platform, including but not limited to:

Age of Wushu, Aion, Aion Classic, Albion Online, Anomaly Zone, APB: Reloaded, Astellia, Black Desert, Black Desert Mobile, Blade & Soul, Broken Ranks, Cabal Online, Conqueror's Blade, Crossout, Diablo 2: Resurrected, Diablo 4, Diablo Immortal, Dragon Nest, Elden Ring, Elder Scrolls (ESO), EVE Online, Fallout 76, Final Fantasy XIV, Forge of Empires, Gloria Victis, GTA 5 Online, GTA 5 RP, SAMP, Guild Wars 2, Hero Siege, Icarus, Last Oasis, Legend: Legacy of the Dragons, Lineage 2, Lineage 2 Aden, Lineage 2 Essence, Lineage 2 Legacy, Lineage 2M, Lords of War and Money, Lost Ark, Lost Night, Mad World: Age of Darkness, Metin2, MIR M, MIR4, Mortal Online 2, Myth of Empires Copper, Neverwinter, New World Gold, Perfect World, Perfect World International, R2, Ragnarok, Ragnarok M: Eternal Love, Rappelz, Revelation, RF Online, Riders of Icarus, Rise Online World, Royal Quest, Silkroad Online, SoulWorker, Stalcraft, Stalker Online, Swords of Legends Online, TERA, The Lord of the Rings Online, Tree of Savior, Trove, V4, Warframe, Warspear Online, Wild Terra 2: New Lands, Will To Live Online, World of Warcraft, World of Warcraft Classic, World of Warcraft WotLK Classic.

Ruxyo explicitly states that it is not associated with any game developers, game publishers, or video game companies, except for the specific ones mentioned above. This includes but is not limited to:

• Jagex Ltd., RuneScape, Old School RuneScape, or any of their subsidiaries or affiliates.
• Blizzard Entertainment Inc., World of Warcraft, World of Warcraft Classic, or any of their subsidiaries or affiliates.

Please note that the list provided above is not exhaustive and there may be other game developers, game publishers, or video game companies that Ruxyo is not affiliated with.

The names of the games mentioned above, as well as any related names, marks, emblems, and images, are registered trademarks of their respective owners. The use of these trademarks is purely for identification purposes and does not imply endorsement or affiliation with Ruxyo.

Ruxyo respects the intellectual property rights of the trademark owners and operates within the fair use principles under EU Regulation 2017/1001, Article 14, for the use of trademarks.

11. Payment Options and Currency

By using the services provided by Ruxyo.com, you acknowledge and agree that we accept Visa and Mastercard as payment options for transactions on our platform. The accepted currencies for transactions are Euro (EUR), British Pound (GBP), and United States Dollar (USD). When making payments, you are responsible for ensuring the accuracy of your payment information. Ruxyo.com is not liable for any issues arising from inaccuracies in the payment details provided by users.

REFUND POLICY

At Ruxyo, we strive to deliver exceptional services to our customers. If you are not satisfied with your purchase, we have implemented a refund process that adheres to the guidelines outlined below:

Requesting a Refund: To initiate a refund request, please сontact support via e-mail with your order number

Eligibility for Refunds: Refunds can be requested under the following circumstances:

1. Order Cancellation: If your order is canceled before it is processed, you are eligible for a refund.
2. Service Quality: In the event that the services provided by Ruxyo significantly fail to meet the expected quality standards, we will conduct a thorough investigation. If it is determined that the service quality was unsatisfactory, a refund will be issued.
3. Dispute Resolution: If either party involved in the order raises an arbitration ticket and the Arbitration Team decides on a refund or partial refund, the refund will be processed accordingly.

Refund Process: Once you have submitted a refund ticket, the following steps will be taken:

1. Ticket Investigation: Our support team will carefully review your refund ticket and conduct an investigation, which may take up to 48 business hours. We appreciate your patience during this process.
2. Refund Approval: If your refund request is approved after the investigation, the refund process will be initiated.
3. Refund to Original Payment Method: The refunded amount will be returned to your original payment method, such as Visa or Mastercard. Please note that the time it takes for the refunded amount to appear in your account may vary based on the policies of your payment provider.
4. No Commission: Ruxyo does not impose any additional commission fees for processing refunds. The refunded amount will be the exact sum you originally paid, including any transaction fees charged by the payment system at the time of the initial purchase.

Please be aware that refunds will only be provided for the reasons specified above. Requests for refunds based on other grounds will not be entertained.

If you require further assistance or have any inquiries regarding your refund, please create a support ticket through our system, and our team will be delighted to assist you. Kindly allow up to 48 business hours for our investigation and response.

Ruxyo reserves the right to modify or update this refund policy at any time without prior notice. We recommend reviewing the policy periodically to stay informed about any changes.

All disputes (“claims”) or causes of action are governed by the laws of England, regardless of where you access our site or your origin. You and we agree that all claims arising out of the Terms and Conditions shall be litigated in England unless otherwise agreed by the parties. We will make every effort to resolve any problems between you and us in a dispute;